Last updated: March 01, 2023
Introduction
Crossi® takes your privacy seriously. We are committed to protecting your personal information and being transparent about what information we collect about you, how we use it, and when we disclose it.
This Privacy Policy applies to information we collect when you use our website, mobile applications, or interact with us through any other means. Please read this policy carefully to understand how we handle your personal information.
By accessing or using our services, you signify acceptance of the terms in this Privacy Policy. If you do not agree with the terms, please do not use our services.
Information We Collect
We collect information about you in different ways:
- Information you provide directly. When you sign up for an account, purchase products, participate in surveys, contests or promotions, or otherwise communicate with us, we collect information such as your name, email, phone number, address, and payment information. We also may retain messages you send through our website or mobile apps.
- Information collected automatically. We collect certain information automatically when you visit our website or use our mobile apps, through cookies, web beacons, and other technologies. This includes your IP address, device and browser information, referring website, pages viewed, and search terms used. We may combine this data with other information we collect about you.
- Information from third party sources. We may receive information about you from third party sources such as social media platforms or partners providing services on our behalf. For example, if you access our website through a third party site or log-in, we may collect information about you from that site.
- Information from your device. We may collect information about your location and your device through features like GPS, WiFi, and Bluetooth, if enabled. We may also be able to view information about your contacts if you allow access.
- Other sources. We may receive information about you from other sources and combine that with information we collect through our services. For example, we may collect information about you from public databases, joint marketing partners, social media platforms, and other third parties.
How We Use Information
We use your personal information for the following purposes:
- Provide, improve, and develop our website and products
- Personalize content and experiences according to your preferences
- Communicate with you, including responding to your inquiries
- Send you technical notices, security alerts, support messages, and administrative messages
- Provide customer service and support
- Process orders and deliver products and services
- Send you confirmations, updates, security alerts, invoices, receipts, technical notices, and support and administrative messages
- Prevent and address fraud, breach of policies or terms, and threats or harm
- Customize third party advertisements you may see
- Conduct research, analysis, and product development
- Maintain and improve the safety and security of our products and services
- Comply with legal obligations and requirements
- Enforce our agreements, policies, and terms of use
- Protect the rights, property or safety of Crossi®, our users, or others
We only process personal information for the purposes for which it was collected or as otherwise permitted by applicable law. We will obtain your consent before using your personal information for any other purpose.
Sharing Personal Information
We may share your personal information in the following circumstances:
- With third party service providers. We may share your information with third party companies and individuals that perform services on our behalf like payment processing, order fulfillment, marketing, analytics, research, customer support, website hosting, maintenance, security operations, and fraud prevention. These service providers are only provided with information required to perform their designated functions and are required to protect your personal information consistent with this policy.
- Within the Crossi® family of companies. We may share your personal information with our parent, subsidiaries, and affiliates to support our products and services.
- With business partners. With your consent, we may share information with business partners to provide joint content, products, events, and services like co-branded products, sponsorships, or joint events or promotions. We require our partners to use your information consistent with this policy.
- With advertisers. We do not directly share your personal information with advertisers or third party websites, applications, or other services that include our ads, content, or tools. However, they may set cookies or use web beacons or similar technologies to collect information about your use of our website and other websites.
- To complete a merger or sale of assets. If we sell part or all of our business or make a sale or transfer of our assets, customer information may be one of the transferred assets.
- To protect rights, property, and others. We may disclose information about you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, violations of our policies or terms, or as evidence in litigation.
- With your consent. We may share your personal information in any other circumstances where we have obtained your consent to do so.
Data Retention
We retain your personal information for the length of time required to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law or regulations.
We may keep certain data for longer periods if required for legal reporting and auditing obligations, or for legitimate business purposes like analysis, fraud monitoring, and enhancing safety and security. For example, we may retain some transactional data for longer periods for fraud detection.
Your Choices & Rights
You may access, correct, update, and delete certain personal information we maintain by contacting Crossi® Customer Support. For example, you can update your account information or unsubscribe from email communications. Note that we may retain certain information as required or permitted by law.
Under the California Consumer Privacy Act (CCPA), California residents may have the following additional rights regarding their personal information:
- Right to Know. You may request details about the categories and specific pieces of data we collect, use, disclose, and sell.
- Right to Delete. You may request deletion of your personal information that we have collected.
- Right to Opt-Out of Sale. We do not sell your personal information but provide additional notice if required by law.
- Right to Non-Discrimination. You are entitled to exercise these rights without suffering discrimination.
You may designate an authorized agent to make requests on your behalf. To exercise your rights, contact Crossi® Customer Support.
Under the General Data Protection Regulation (GDPR), EU residents may have additional rights, including the right to access, rectify, port, and erase personal information. Read more about these rights in our GDPR policy.
When you make a request, we may require additional information to verify your identity. For additional details about user rights, contact Crossi® Customer Support.
Cookies and Tracking Technologies
Crossi® and our third party providers use cookies, web beacons, tags, scripts, and other technologies to recognize you and/or your device(s) on, off, and across different Services and devices. We use these technologies to provide, understand, and improve our Services.
Cookies. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or enhance your user experience. They allow websites and services to remember important information that will make your use of them more convenient. For example, cookies enable us to identify your account and preferences, analyze usage trends, serve contextual advertising, allow social sharing functionality, and enhance security.
You can instruct your browser, by editing its settings, to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Services.
Web Beacons. We may also use web beacons (also known as pixel tags or clear GIFs) and other technologies on our Services and in our emails to measure the effectiveness of our communications and improve your user experience. A web beacon allows us to know if a certain page was visited, an email was opened, or if ad campaigns are effective.
Analytics. We may use Google Analytics, Mixpanel, and other analytics tools to better understand who uses Crossi®, how people interact with our websites and apps, and to identify technical issues. Most browsers allow you to disable analytics tracking.
Online Tracking and Interest-Based Advertising. We do not allow third party online advertising networks, social media companies, and other third-party services to collect information about your use of our websites and services through cookies and similar technologies over time and across sites for interest-based advertising.
However, third party sites or platforms where we advertise or provide services may use cookies and similar technologies to collect information about you and your activity across sites and services for interest-based advertising. For example, when you view or interact with our ads, content, or tools on a third party site, the provider may use cookies and similar technologies to collect information about those interactions, as well as information on the device screen like browser information, or other identifiers.
Do Not Track Signals. At this time our websites and mobile apps do not respond to browser ‘Do Not Track’ signals. Read more about how we handle online tracking and advertising here.
Mobile Applications. We may collect similar information through our mobile apps as described above, including unique identifiers like your IP address, MAC address, IMEI, and app identifiers. This allows us to recognize you across different devices you use to access our services. It also allows us to customize your experience and provide targeted advertising.
Our mobile apps may ask for your permission to access select data and sensors on your device like contacts, calendar, location, camera, and photos to provide certain app functionality. You may manage access permissions for mobile apps in your device privacy settings.
Social Media and Third Party Platforms. If you use social media account credentials to log-in or connect your social media account and profile to our website or apps, we may collect relevant information available from your social media profile and account activities. You may control connected services and sharing through your social media account settings and our services.
Online Forums. We may offer publicly accessible blogs, forums, or chat features. Any information you provide on these areas becomes public. Do not provide any sensitive personal information through these mediums. The platforms may enable users to disclose personal data visible to all.
Linked Services. Our services may link to third party websites, apps, or other services we do not control. We are not responsible for the privacy practices of such third parties. Read their privacy policies carefully before sharing data and only share as much as you feel comfortable.
Data Security
We use reasonable security measures to protect your personal information against unauthorized loss, misuse, or alteration. However, no system can be 100% secure, so we cannot guarantee absolute security of information. You use our Services at your own risk.
We retain data for as long as necessary to fulfill the purposes described in this policy, unless longer retention is required by laws or regulations. We then securely delete or anonymize data when no longer needed.
Children’s Privacy
Our services are intended for general audiences over the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we may have collected information of a child without proper consent, please contact us so we can promptly remove that data.
Changes to this Privacy Policy
We may update this policy as needed to reflect changes to our business practices. You will not receive an individual notice of changes made to this policy. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:
Crossi® Customer Support
[email protected]
